Sustainability

Approach

The sustainability of Yoma Bank’s business model relies on our ability to understand and meet the expectations of our stakeholders. Ensuring that the Bank creates long term-value that benefit its shareholders and stakeholders is one of the responsibilities of our Board of Directors.

Yoma Bank is currently working on structuring its sustainability approach. The Corporate Affairs Division is tasked with structuring our approach and reporting our results, transparently. 


Our stakeholders’ ecosystem

Stakeholders How we engage 
Issues we engage on
Shareholders­
- Annual General Meetings
- Investor Relations departments
- Corporate reporting
  • Business performance
  • Corporate governance
  • Sustainability
  • Innovation
  • Compliance
  • Regulators- Meetings
    - Industry associations
    - A Compliance Officer who is part of our Management Team
    - Reporting
  • Corporate Governance
  • Compliance
  • Business performance
  • Clients- Surveys
    - Network of branches
    - Website
    - Social media
    - Product and services brochures
    - Events
  • Customer experience and customer satisfaction
  • Financial literacy
  • Security
  • Employees- Surveys
    - Townhall meetings
    - Intranet
    - Social Media
    - Performance reviews
  • Health and safety
  • Diversity
  • Career development
  • Training
  • Working conditions
  • Business ethics
  • Business partners
    - Supplier qualification
    - Contract negotiation
    - Audits
    - One-on-one meetings 
  • Contract performance
  • Business ethics
  • Civil society / NGOs
    - One-on-one meetings 
    - Partnerships
    - Ad hoc consultation 
  • Shared value
  • Business performance
  • Sustainability 



  • Creating shared value