Yoma Bank

FAQs (Frequently Asked Questions)

Your one-stop guide to all your queries regarding accounts, loans, digital banking, general help and security tips, available 24/7.


Digital Banking
Accounts
LoansGeneral Help
Security Tips
  

Digital Banking

How can I apply online/mobile banking?

keyboard_arrow_down
  • Please go to the nearest Yoma Bank branch and do not forget to bring NRC/Passport. 

How do I activate my mobile banking?

keyboard_arrow_down
  • Step 1: Log in User ID and Username from SMS provided from Yoma Bank.
  • Step 2: Type the password from SMS provided from Yoma Bank.
  • Step 3: Set up the new password.
  • Step 4: Type One Time Password (OTP) within 5 min from SMS which will receive.
  • Step 5: Please choose PIN or PATTERN for unlock method. 
  • Step 6 (Optional): Set up Face ID or Fingerprint if you want to. 
  • Step 7: Mobile Banking is ready to access. 
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 097 9662 9662.

I forgot my password to login again for online/mobile banking. How should I do?

keyboard_arrow_down
  • 1. Put log in ID and Username from SMS which was sent to you for activation (or) mobile phone number used to open your account. 
  • 2. Next - choose "I forgot my password". 
  • 3. Then, it will show the login or username that you have filled in on the first page.
    - Please fill in your ACCOUNT NUMBER.
    - Please fill in Date of Birth.
    - Please fill in mobile number which was used to open account starting with '9'or'09'.
    - Please fill in email address which was used to open account. If you don't know that email address, you can pass this and go to next section.
  • 4. Next - you will get OTP via email or mobile number. Fill in that password in the 'SMS password' field.
  • 5. Please set new password and confirm password, then save. 
  • 6. Please choose either PIN or PATTERN for unlock method. 
  • 7. Then you can use face ID or fingerprint if you want to. (Optional)
  • 8. You can use Mobile Banking.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662.


How do I transfer to my own account via online/ mobile banking?

keyboard_arrow_down
  • 1. Login to online/ mobile banking.
  • 2. Select ‘Own Account Transfer’ option from the main menu.
  • 3. Choose your account where you want to transfer from.
  • 4. Choose your account where you want to transfer to.
  • 5. Please type in the amount you want to transfer, then press ‘Send’. 
  • 6. Then click ‘Confirm’
If you have any issue, please check here or contact Yoma Bank 24/7  Customer Care Center 9662 or 097 9662 9662.

How do I send money to other Yoma Bank account via mobile banking?

keyboard_arrow_down
  • 1. Login to online/ mobile banking.
  • 2. Select ‘Send Money’ option from the main menu.
  • 3. Choose ‘Partners’ (if you want to send a new partner, you have to fill in your partner's name and account number). 
  • 4. Please type in the amount you want to transfer.
  • 5. Please type in payment reference (optional).
  • 6. Select Account where do you want to transfer from.
  • 7. Select transfer time and press ‘Send’.
  • 8. Then, check account number and details 
  • 9. Then choose sign (where need to confirm PIN), then press ‘OK’.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662."

My mobile/online banking is locked. What should I do?

keyboard_arrow_down
Please contact to Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour. Please do not forget to bring NRC/Passport.

Where/How can I get my bank statement from Yoma Bank Mobile Application?

keyboard_arrow_down
  • 1. Login to online/ mobile banking.
  • 2. Choose ‘Accounts’ option from the main menu.
  • 3. Selcect the account that you need statement for.
  • 4. At account details, click down arrow to show dropdown list.
  • 5. Click ‘Statements’ at bottom of page and choose desired previous months.
  • 6. Select the month which you need statement for.
  • 7. You can view the statement at the online link
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

How should I update my account personal information on Yoma Bank Mobile Application?

keyboard_arrow_down
You cannot update your personal information on Yoma Bank Mobile Application.
For your safety and security, you will need to visit nearest Yoma Bank branch to update your personal information and do not forget to bring NRC/Passport.

Accounts

How many deposit account in Yoma Bank?

keyboard_arrow_down
These are :
- Saving Account
- Fixed Deposit Account
- Super Fixed Depoit Account
- Current Account
- Joint Account
- Call Account
- Flexi Account
- Flexi Everyday Account
For more information, please contact to Yoma Bank 24/7 call center - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

Loans

How many types of loan are available in Yoma Bank?

keyboard_arrow_down
These are :
- Salary Advance
- Salary Loan
- Home Loan
- Hire Purchase
- SMART Credit

For more information, please contact to Yoma Bank 24/7 call center - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

General Help

How do I contact for customer service?

keyboard_arrow_down
You can contact Yoma Bank at:
24/7 Customer Care Center - 9662 or 097 9662 9662 or
Yoma Bank official Facebook page or
Email: [email protected] or
Visit our nearest branch during the operation hour.

Where can I find Branch contact information?

keyboard_arrow_down
You can check locations of our branches here.

Where can I find Yoma Bank's ATM?

keyboard_arrow_down
You can check check locations of our ATMs here.

Can I get bank statement from Yoma Bank? How long will it take to get bank statement?

keyboard_arrow_down
You can go to the nearest branch and request a statement which can be issued on the day. Please do not forget to bring NRC/Passport.

What is the branch operation hour?

keyboard_arrow_down
Our current branch opening hours are 9:30 AM to 2:30 PM. Here is the branch list and do not forget to bring NRC/Passport.

Where should I give feedback?

keyboard_arrow_down
We love to hear from you. Please send your feedback to [email protected] or Yoma Bank Facebook messenger (Blue mark). You can also call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662 or visit us at the nearest branch during opening hours.

Where should I check Yoma Bank's interest rate?

keyboard_arrow_down
You can check all the interest rate of accounts on our website at www.yomabank.com and on Yoma Bank Mobile Application. For more information, please contact Yoma Bank Facebook messenger (Blue mark) or call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662.

How can I get Yoma Bank debit card?

keyboard_arrow_down
Please visit your nearest Yoma Bank branch with your NRC or Passport and we will be happy to assist.

How can I change my card PIN?

keyboard_arrow_down
To change the MPU card PIN number:
  • 1. Insert the card into the ATM and choose languages.
  • 2. Type in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank. 
  • 3. Please choose ‘PIN change’ from menu screen. 
  • 4. Type again in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank. 
  • 5. Type in the new 6 digits that you want to change. 
  • 6. Please type in the same new 6 numbers in again. 
  • 7. PIN change is success.
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

My MPU card PIN is locked and what should I do?

keyboard_arrow_down
Please go to the nearest branch for further assistant and do not forget to bring NRC/Passport.

How do I contact if my card has been deducted and cash not received?

keyboard_arrow_down
Please contact Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 immediately.

My money is deducted from ATM or POS but money is not received. What should I do?

keyboard_arrow_down
Please contact Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 immediately.

Any other issue and need support?

keyboard_arrow_down
Please contact to Yoma Bank 24/7 Customer Care Center  - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to the nearest branch during the operation hour. And please do not forget to bring NRC/Passport.

Security Tips

How do I protect from scam and fraud?

keyboard_arrow_down
Yoma Bank never asked for OTP, PIN and Password from any of the customers. If there is any unsolicited SMSs or Emails, do not easily/quickly click URL links.

How do I keep my card safe?

keyboard_arrow_down
Yoma Bank 24/7 Customer Care Center is always available for any assistant.   
Here are some few tips below :
  • Perform routine checks on your account balances and statements.
  • Be always alert using ATM.
  • Make sure that your card is always kept safely with you.
  • Ensure that the correct card is returned to you after any purchases.
  • Do not write down your PIN anywhere.
  • Do not choose a PIN that is easily associated with yourself.

How do I keep my card safe?

keyboard_arrow_down
  • 1. Please contact Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 to disable your card.
  • 2. Go to the nearest branch to apply for a new card during the operation hours.
  • 3. Please bring NRC/Passport when you visit to the branch.
  • 4. Fees may be applicable for card replacement. 

Yoma Bank
Yoma Bank

FAQs (Frequently Asked Questions)

Your one-stop guide to all your queries regarding accounts, loans, digital banking, general help and security tips, available 24/7.


Digital Banking
Accounts
LoansGeneral Help
Security Tips
  

Digital Banking

How can I apply online/mobile banking?

keyboard_arrow_down
  • Please go to the nearest Yoma Bank branch and do not forget to bring NRC/Passport. 

How do I activate my mobile banking?

keyboard_arrow_down
  • Step 1: Log in User ID and Username from SMS provided from Yoma Bank.
  • Step 2: Type the password from SMS provided from Yoma Bank.
  • Step 3: Set up the new password.
  • Step 4: Type One Time Password (OTP) within 5 min from SMS which will receive.
  • Step 5: Please choose PIN or PATTERN for unlock method. 
  • Step 6 (Optional): Set up Face ID or Fingerprint if you want to. 
  • Step 7: Mobile Banking is ready to access. 
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 097 9662 9662.

I forgot my password to login again for online/mobile banking. How should I do?

keyboard_arrow_down
  • 1. Put log in ID and Username from SMS which was sent to you for activation (or) mobile phone number used to open your account. 
  • 2. Next - choose "I forgot my password". 
  • 3. Then, it will show the login or username that you have filled in on the first page.
    - Please fill in your ACCOUNT NUMBER.
    - Please fill in Date of Birth.
    - Please fill in mobile number which was used to open account starting with '9'or'09'.
    - Please fill in email address which was used to open account. If you don't know that email address, you can pass this and go to next section.
  • 4. Next - you will get OTP via email or mobile number. Fill in that password in the 'SMS password' field.
  • 5. Please set new password and confirm password, then save. 
  • 6. Please choose either PIN or PATTERN for unlock method. 
  • 7. Then you can use face ID or fingerprint if you want to. (Optional)
  • 8. You can use Mobile Banking.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662.


How do I transfer to my own account via online/ mobile banking?

keyboard_arrow_down
  • 1. Login to online/ mobile banking.
  • 2. Select ‘Own Account Transfer’ option from the main menu.
  • 3. Choose your account where you want to transfer from.
  • 4. Choose your account where you want to transfer to.
  • 5. Please type in the amount you want to transfer, then press ‘Send’. 
  • 6. Then click ‘Confirm’
If you have any issue, please check here or contact Yoma Bank 24/7  Customer Care Center 9662 or 097 9662 9662.

How do I send money to other Yoma Bank account via mobile banking?

keyboard_arrow_down
  • 1. Login to online/ mobile banking.
  • 2. Select ‘Send Money’ option from the main menu.
  • 3. Choose ‘Partners’ (if you want to send a new partner, you have to fill in your partner's name and account number). 
  • 4. Please type in the amount you want to transfer.
  • 5. Please type in payment reference (optional).
  • 6. Select Account where do you want to transfer from.
  • 7. Select transfer time and press ‘Send’.
  • 8. Then, check account number and details 
  • 9. Then choose sign (where need to confirm PIN), then press ‘OK’.
If you have any issue, please check here or contact Yoma Bank 24/7 Customer Care Center 9662 or 09796629662."

My mobile/online banking is locked. What should I do?

keyboard_arrow_down
Please contact to Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour. Please do not forget to bring NRC/Passport.

Where/How can I get my bank statement from Yoma Bank Mobile Application?

keyboard_arrow_down
  • 1. Login to online/ mobile banking.
  • 2. Choose ‘Accounts’ option from the main menu.
  • 3. Selcect the account that you need statement for.
  • 4. At account details, click down arrow to show dropdown list.
  • 5. Click ‘Statements’ at bottom of page and choose desired previous months.
  • 6. Select the month which you need statement for.
  • 7. You can view the statement at the online link
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

How should I update my account personal information on Yoma Bank Mobile Application?

keyboard_arrow_down
You cannot update your personal information on Yoma Bank Mobile Application.
For your safety and security, you will need to visit nearest Yoma Bank branch to update your personal information and do not forget to bring NRC/Passport.

Accounts

How many deposit account in Yoma Bank?

keyboard_arrow_down
These are :
- Saving Account
- Fixed Deposit Account
- Super Fixed Depoit Account
- Current Account
- Joint Account
- Call Account
- Flexi Account
- Flexi Everyday Account
For more information, please contact to Yoma Bank 24/7 call center - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

Loans

How many types of loan are available in Yoma Bank?

keyboard_arrow_down
These are :
- Salary Advance
- Salary Loan
- Home Loan
- Hire Purchase
- SMART Credit

For more information, please contact to Yoma Bank 24/7 call center - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to nearest branch during the operation hour and do not forget to bring NRC/Passport.

General Help

How do I contact for customer service?

keyboard_arrow_down
You can contact Yoma Bank at:
24/7 Customer Care Center - 9662 or 097 9662 9662 or
Yoma Bank official Facebook page or
Email: [email protected] or
Visit our nearest branch during the operation hour.

Where can I find Branch contact information?

keyboard_arrow_down
You can check locations of our branches here.

Where can I find Yoma Bank's ATM?

keyboard_arrow_down
You can check check locations of our ATMs here.

Can I get bank statement from Yoma Bank? How long will it take to get bank statement?

keyboard_arrow_down
You can go to the nearest branch and request a statement which can be issued on the day. Please do not forget to bring NRC/Passport.

What is the branch operation hour?

keyboard_arrow_down
Our current branch opening hours are 9:30 AM to 2:30 PM. Here is the branch list and do not forget to bring NRC/Passport.

Where should I give feedback?

keyboard_arrow_down
We love to hear from you. Please send your feedback to [email protected] or Yoma Bank Facebook messenger (Blue mark). You can also call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662 or visit us at the nearest branch during opening hours.

Where should I check Yoma Bank's interest rate?

keyboard_arrow_down
You can check all the interest rate of accounts on our website at www.yomabank.com and on Yoma Bank Mobile Application. For more information, please contact Yoma Bank Facebook messenger (Blue mark) or call Yoma Bank 24/7 Customer Care Center on 9662 or 097 9662 9662.

How can I get Yoma Bank debit card?

keyboard_arrow_down
Please visit your nearest Yoma Bank branch with your NRC or Passport and we will be happy to assist.

How can I change my card PIN?

keyboard_arrow_down
To change the MPU card PIN number:
  • 1. Insert the card into the ATM and choose languages.
  • 2. Type in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank. 
  • 3. Please choose ‘PIN change’ from menu screen. 
  • 4. Type again in current PIN number (or) the 6 digits PIN send to you on SMS from Yoma Bank. 
  • 5. Type in the new 6 digits that you want to change. 
  • 6. Please type in the same new 6 numbers in again. 
  • 7. PIN change is success.
If you have any issue, please go to nearest branch to get help and do not forget to bring NRC/Passport.

My MPU card PIN is locked and what should I do?

keyboard_arrow_down
Please go to the nearest branch for further assistant and do not forget to bring NRC/Passport.

How do I contact if my card has been deducted and cash not received?

keyboard_arrow_down
Please contact Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 immediately.

My money is deducted from ATM or POS but money is not received. What should I do?

keyboard_arrow_down
Please contact Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 immediately.

Any other issue and need support?

keyboard_arrow_down
Please contact to Yoma Bank 24/7 Customer Care Center  - 9662 or 097 9662 9662 or Yoma Bank official Facebook page or go to the nearest branch during the operation hour. And please do not forget to bring NRC/Passport.

Security Tips

How do I protect from scam and fraud?

keyboard_arrow_down
Yoma Bank never asked for OTP, PIN and Password from any of the customers. If there is any unsolicited SMSs or Emails, do not easily/quickly click URL links.

How do I keep my card safe?

keyboard_arrow_down
Yoma Bank 24/7 Customer Care Center is always available for any assistant.   
Here are some few tips below :
  • Perform routine checks on your account balances and statements.
  • Be always alert using ATM.
  • Make sure that your card is always kept safely with you.
  • Ensure that the correct card is returned to you after any purchases.
  • Do not write down your PIN anywhere.
  • Do not choose a PIN that is easily associated with yourself.

How do I keep my card safe?

keyboard_arrow_down
  • 1. Please contact Yoma Bank 24/7 Customer Care Center - 9662 or 097 9662 9662 to disable your card.
  • 2. Go to the nearest branch to apply for a new card during the operation hours.
  • 3. Please bring NRC/Passport when you visit to the branch.
  • 4. Fees may be applicable for card replacement.