Yangon, Myanmar – 1st October, 2020– Yoma Bank announced today that one of its employees working at South Dagon Branch, Pyay Htaung Su Rd, 24 Ward, South Dagon Township, Yangon has tested positive for COVID-19. The impacted employee was announced positive by the Myanmar Ministry of Health and Sports (MOHS) on 30 September 2020 and is currently undergoing facility quarantine. 

All impacted branch employees that may have been in close contact with the affected employee are now undergoing quarantine for 21 days. We are also supporting contact tracing efforts of MOHS. 

As part of the Bank’s Business Continuity Plan, Yoma Bank Branches had been on the split team of Group A and Group B since August 2020, the impacted employee is from Group B. 

The South Dagon branch is temporary closed for deep cleaning and full disinfection for one day on Friday, October 2nd, 2020.  The branch will reopen on Monday, October 5th, 2020 and will resume full service by employees from a Group A.

All Yoma Bank Branches will continue operations as usual, we will be following strict prevention guidelines of MOHS. We will continue to take serious measures for all its employees in relation to social distancing, wearing mask and hand washing.  We wish to advise customers to use alternative banking channels that are available:

1. BRANCH: Customers can visit the nearest Yoma Bank Branches in Yangon.

a. Online booking is available: an online que booking system to our branches is now available. To find out more, visit: https://booking.yomabank.com/

2. ATM: Customers can withdraw at any ATM machines available in the city

3. MOBILE BANKING: Yoma Bank’s mobile banking facility will remain available to Customers 

4. WAVEPAY: Yoma Bank’s SMART Account with linkage to Wavepay, customers can do Cash In/Out at any Wave agent available.

Should customers need to contact us for further infomation, please contact us at the following channel:

1. Call center 09 796 629662 and one of our representatives will be in touch with you as soon as possible.

2. Official Facebook page (www.facebook.com/yomabank) *with Blue tick mark

3. Website: www.yomabank.com

4. Email: [email protected]

Yoma Bank will continue to closely monitor the situation to ensure the safety of our customers, employees and partners. For more information about the COVID-19, please visit the website of the Myanmar Ministry of Health and Sports.